Terms & conditions

Who we are

 

Our website address is: https://scopelabs.eu.

 

Terms and conditions

Scope Labs Ltd VAT No: FI31429352 (online shop) sells products in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices presented exclude VAT which will be added at checkout where applicable.

How to contact us

E-mail: info@scopelabs.eu

Telephone: +358 40 5527546

Address: Ulvilantie 17a F92, 00350 Helsinki, Finland

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

No contract will exist between you and Scope Labs Ltd for the sale of any product unless and until Scope Labs Ltd has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card or via Paypal.

Scope Labs Ltd reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

Payments

By purchasing on this site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account. 

All Credit/debit cards transactions are carried out using Bambora PayForm (Paybyway Oy, business-id FI24865594) which is Finnish debit and credit card payment facilitator for the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted through the online service of Bambora. Bambora or Paybyway Oy will be shown in your bank account and on the invoice as the payment is received. All information is exchanged through secured connections.

Read more about Bambora: https://www.bambora.com

With Bambora PayForm you can pay your order by a payment card (credit/debit). The following methods of payment are supported: Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)

E-mail: payform@bambora.com

Telephone: +358 9 315 82 555 (workdays 9-17)

Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Orders are being dispatched during workdays. Products from the stock are usually despatched within 3-5 workdays. Despatch for products that are not in stock varies depending on the product, please get in touch before purchasing if a product is not in stock. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

Please inform us immediately – within 7 days – in case a product has been lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns

The customer has the right to change or return ordered products during 14 days of receiving the order. The customer has the right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund (info@scopelabs.eu).

Cancelling an order, defect liability and reclamations

The customer has the right to cancel an order before the order is dispatched. Cancellation must be done in writing via e-mail (info@scopelabs.eu).

Warranty

Scope Labs warranties this product to be free from defect in materials and workmanship for one year from the date of purchase, for the original purchaser to whom this equipment is registered. This warranty is non-transferrable.

This Warranty is void in the event of damage incurred from unauthorized service to this unit, or from electrical or mechanical modification to this unit. This warranty does not cover damage resulting from abuse, accidental damage, misuse, improper electrical conditions such as mis-wiring, incorrect voltage or frequency, unstable power, disconnection from earth ground, or from exposure to hostile environmental conditions such as moisture, humidity, smoke, fire, sand or other debris, and extreme temperatures.

Scope Labs will, at its sole discretion, repair or replace this product in a timely manner. This limited warranty extends only to products determined to be defective and does not cover accidental costs such as equipment rental, loss of revenue etc. Please contact us for more information or to request warranty service.

non warranty service
If you have a defective unit that is outside of our warranty periods or conditions: we are here to help and can get your unit back to work for a fee. Please get in touch regarding repairs.

Privacy Policy and Usage of Personal Data

To make Scope Labs Ltd webstore work, we log user data. By using Scope Labs Ltd webstore, you agree to our Privacy Policy, including cookie policy.


1 We will use the personal information you provide to us to:

1.1 provide the goods and/or services ordered;

1.2 process your payment for such goods and/or services; and

1.3 inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

1.4 You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.

1.5 We will not give your personal data to any other third party.

1.6 Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.